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BENEFITS TEAM |
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Main Email BenefitsTeam@hbt.ca |
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Enrolment and Benefit Questions |
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Paggy Reyes, Benefits Administrator paggy.reyes@hbt.ca 604.678.2139 |
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Elvira Khismatullina, Benefits Administrator elvira.khismatullina@hbt.ca 604.678.8316 |
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Val Dick, Benefits Administrator val.dick@hbt.ca 604.678.8497 |
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Early Retirement Incentive Benefits (ERIB) |
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Main Email ERIB@hbt.ca |
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Main Phone 604.678.8923 |
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Bessie Rentasida, Client Assistant besilda.rentasida@hbt.ca 604.678.8247 |
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Mia deMercado, Senior Claims Administrator mia.demercado@hbt.ca 604.678.8217 |
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Forms and Life Claims |
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Main Email formorders@hbt.ca |
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Paggy Reyes, Benefits Administrator paggy.reyes@hbt.ca 604.678.2139 |
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Elvira Khismatullina, Benefits Administrator elvira.khismatullina@hbt.ca 604.678.8316 |
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Val Dick, Benefits Administrator val.dick@hbt.ca 604.678.8497 |
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Charlayne Mallare, Claims Administrator charlayne.mallare@hbt.ca 604.678.8618 |
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Bessie Rentasida, Client Assistant besilda.rentasida@hbt.ca 604.678.8247 |
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Vivian Tong, Benefits Reporting Advisor vivian.tong@hbt.ca 604.678.8783 |
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Christine Fenske, Senior Manager, Benefits Administration & Operations christine.fenske@hbt.ca 604.678.8287 |
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Claims Review Committees (CRC) |
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Main Email claimsadmin@hbt.ca |
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Main Phone 604.736.2087 |
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Bessie Rentasida, Client Assistant besilda.rentasida@hbt.ca 604.678.8247 |
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Charlayne Mallare, Claims Administrator charlayne.mallare@hbt.ca 604.678.8618 |
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Mia deMercado, Senior Claims Administrator mia.demercado@hbt.ca 604.678.8217 |
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Benefits Design and Reporting |
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Shirley Quon, Benefits Design & Reporting Consultant shirley.quon@hbt.ca 604.678.8782 |
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Claims Adjudication |
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Mia deMercado, Senior Claims Administrator mia.demercado@hbt.ca 604.678.8217 |
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Christine Fenske, Senior Manager, Benefits Administration & Operations christine.fenske@hbt.ca 604.678.8287 |
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Plan Design and Contribution Rates |
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Paggy Reyes, Benefits Administrator paggy.reyes@hbt.ca 604.678.2139 |
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Elvira Khismatullina, Benefits Administrator elvira.khismatullina@hbt.ca 604.678.8316 |
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Val Dick, Benefits Administrator val.dick@hbt.ca 604.678.8497 |
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Vivian Tong, Benefits Reporting Advisor vivian.tong@hbt.ca 604.678.8783 |
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Christine Fenske, Senior Manager, Benefits Administration & Operations christine.fenske@hbt.ca 604.678.8287 |
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Toni Sulpher, Client Consultant toni.sulpher@hbt.ca 604.678.8775 |
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Overpayments |
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Mia deMercado, Senior Claims Administrator mia.demercado@hbt.ca 604.678.8217 |
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FINANCE |
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Brenda Sawatzky, Accountant/Payroll Coordinator brenda.sawatzky@hbt.ca 604.678.8644 |
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Elaine Pinto, Accounting/Purchase Administrator elaine.pinto@hbt.ca 604.678.8606 |
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CLIENT SERVICE |
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Cindy Pappin, Director, Client & Stakeholder Relations cindy.pappin@hbt.ca 604.678.2335 |
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Christine Fenske, Senior Manager, Benefits Administration & Operations christine.fenske@hbt.ca 604.678.8287 |
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Elisabeth Whiting, VP, Operations & Administration elisabeth.whiting@hbt.ca 604.678.8739 |
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BECOME A MEMBER |
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Elisabeth Whiting, VP, Operations & Administration elisabeth.whiting@hbt.ca 604.678.8739 |
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HBT SERVICE PROVIDERS |
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Pacific Blue Cross www.pac.bluecross.ca General: 604.419.2000 Extended Health claims: 604.419.2600 Dental claims: 604.419.2300 |
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Canada Life www.canadalife.com Vancouver: 604.646.1200 or 1.888.292.4111 Langley: 604.455.2700 or 1.877.262.0749
Rehabilitation Services and Employee Referrals
Vancouver DMSO vancouver.dmso@canadalife.com 900-1075 West Georgia Street Vancouver, BC V6E 4N4 Fax: 604.684.2399
Langley DMSO langley.dmso@canadalife.com 200-8700 200 Street Langley, BC V2Y 0G4 Fax: 604.455.2701 |
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HUMAN RESOURCES |
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Job Applications hr@hbt.ca |
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INVOICING |
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Invoice/Access Issues invoicing@hbt.ca |
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GENERAL |
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HBTinfo@hbt.ca 604.736.2087 1.888.736.2087 (toll-free) Suite 350, 2889 E. 12th Avenue, Vancouver, BC V5M 4T5 |